Shipping policy

Last updated: 16 June 2026
This Shipping Policy explains where we ship, how long delivery takes, and what to do if there is a problem with your order. By placing an order on this website you agree to the terms set out below. If you have any questions, please contact us at support@dermavia.co.

Delivery locations

We currently ship to the United Kingdom and European Union. If your country is not available at checkout, we are not able to ship to your address at this time.

Order processing time

Orders are normally processed within 1–2 business days after payment is confirmed. Orders are not processed on weekends or public holidays. During busy periods or promotions, processing may take slightly longer, and we will let you know if there is a significant delay.

Shipping methods and delivery times

At checkout you can choose from our available carriers, which may include Royal Mail, Evri, DPD and DHL.
The options shown to you depend on your delivery address.
• United Kingdom: estimated delivery within 1–2 business days after dispatch.
• European Union: estimated delivery typically takes longer than UK orders; the estimate for your address is shown at checkout.

Delivery times are estimates provided by the carrier and are not guaranteed. They begin from the date your order is dispatched, not the date the order is placed.

Shipping cost

Shipping costs are calculated at checkout based on the carrier you select and your delivery destination. The total cost, including any shipping charge, is shown before you confirm and pay for your order.

Tracking information

Where the selected carrier provides tracking, a tracking number will be sent to the email address used at checkout once your order has been dispatched. Please allow up to 24 hours for tracking to become active. If your tracking has not updated for several days, contact us at support@dermavia.co and we will look into it for you.

Delayed or lost orders

If your order has not arrived within a reasonable time after the estimated delivery window, please contact us with your order number. We will work with the carrier to locate your parcel or arrange a suitable resolution.

Incorrect shipping address

Please check your delivery details carefully before completing your order. If you notice a mistake, contact us as soon as possible — we can usually update the address only if the order has not yet been dispatched. We are not responsible for orders delayed or lost because an incorrect or incomplete address was provided at checkout.

Damaged parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery at support@dermavia.co and include your order number and clear photos of the damage. We will review your case and arrange a replacement or refund where appropriate.

Contact information

For any questions about shipping, email us at support@dermavia.co. We usually reply within 24–48 hours.

This website is operated by TOPCART LTD (company number 16633322), 12 Robin Way, Staines-Upon-Thames, England, TW18 4RL. Final wording should be reviewed against your chosen carriers' actual service levels.